Awani AI Customer Support Chatbot
Give customers useful multilingual answers grounded in approved knowledge and live commerce data, with a safe path to human support.
Make every complex operating moment easier to manage.
Awani AI Chat Bot understands English, Bangla, and Bangladesh Banglish, then retrieves the right answer from each client's approved knowledge and live commerce sources. It can answer service questions, recommend relevant products, guide order enquiries, and keep replies concise and brand-safe instead of relying on generic, unverified responses. SDS Hub gives each client control over language, confidence thresholds, instructions, connected KBS and e-commerce sources, and the message used before handoff. When confidence is low or a customer asks for a person, Awani follows a confirmation-based transfer path so the conversation can move cleanly to an agent in Smart Digital Solutions.
What it unlocks
Workflows. Built for the people doing the work.
A closer look at the real interfaces and operating journeys your teams, managers, and the people they serve rely on every day.
Have a complex workflow in mind?
Tell us what you want to build, improve, or automate. We will help shape the right product path.
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